Responsible gambling at LuckyGem

Gambling should always be entertainment, never a source of income or an emotional escape. As a payments specialist, I see up close how financial trouble often starts with gambling; this page gathers tools, a self-assessment test and official help resources in Spain.

A note on licensing

LuckyGem promotes an operator with an offshore Costa Rica licence, without a DGOJ licence for Spain. This means its self-exclusion tools aren't connected to the state's national self-exclusion register (RGIAJ), and the legal protection available is different (generally lower) than with a Spanish-licensed operator. Keep this in mind when setting limits or self-exclusion.

Tools available

Deposit limits, daily, weekly or monthly, configurable from your account.
Loss and session-time limits to set an affordable ceiling or a maximum play duration.
Temporary self-exclusion (24 hours, 7 days, 30 days or longer), requestable via support.
Account closure, with a confirmation step to prevent impulsive closures that get reversed immediately.

Setting these limits before your first deposit — not after you've started playing — is what actually makes them useful: a limit set calmly is far harder to skip than one improvised mid-session.

Self-assessment test

Answer honestly. Three or more "yes" answers suggest seeking professional guidance:

Have you bet more money or time than you originally planned?
Have you needed to bet increasing amounts to feel the same excitement?
Have you tried to cut down or stop gambling without success?
Do you feel restless or anxious when trying to stop?
Do you gamble to escape stress or negative emotions?
Have you bet more to try to win back previous losses?
Have you hidden from family or friends how much you gamble or spend?
Has gambling put a relationship, job or study opportunity at risk?
Have you sold belongings or taken loans to fund gambling?
Have you borrowed money from others to ease a situation caused by gambling?

Help resources in Spain

Resource	Contact	Description
Gambling Help Line	900 200 225	Free, confidential, available 24 hours.
Jugar Bien (DGOJ)	jugarbien.es	Official information on responsible gambling.
RGIAJ	sede.ordenacionjuego.gob.es	National self-exclusion register (Spanish-licensed operators only).
FEJAR	Spanish Federation of Rehabilitated Gamblers	Support groups for affected individuals and families.
Gambling Therapy	gamblingtherapy.org	Confidential support chat in several languages.

Protecting minors

Access is strictly prohibited to anyone under 18. We recommend installing parental controls on any device shared with minors, since the operator's age verification happens after registration: prevention on the device itself is the first line of defence.

Warning signs and support for family

Progressively increasing time or money spent gambling, hiding bank statements, feeling anxious when unable to play, or prioritising gambling over daily obligations are signs worth taking seriously, whether in yourself or a family member. FEJAR and Gambling Therapy offer resources specifically for relatives, including guidance on raising the topic without confrontation. Seeking help early makes recovery much easier.

Self-exclusion at LuckyGem

You can request it by contacting support from your account panel, stating the desired period. During self-exclusion the account is blocked from depositing and playing, though withdrawals of balance available at the time of the request are usually still possible. We recommend requesting it in writing (email or chat with a saved record) to have proof of the date and agreed period.

This page is for informational purposes only and doesn't replace diagnosis or treatment by a mental health professional.